Terms & Conditions
TERMS & CONDITIONS FOR WILLOWS HOUSE, THE WILLOW BED & BREAKFAST AND ORCHARD STUDIOS (Hereinafter referred to as “We/Us/Our”
BOOKINGS & ONLINE RESERVATIONS
All bookings, including those made by telephone, email or other direct means, are subject to these Terms & Conditions.
Our payments are collected and processed securely by Stripe.
Payments can be made securely by card (credit or debit) or cash
A 50% deposit is required at time of booking with the balance payable on or before 7 days prior to arrival date.
If your stay is within 7 days of arrival date, the full balance is payable at time of booking.
Failure to pay balance as above may result in your reservation being cancelled and the room opened to another guest. This will be at our discretion.
If you cancel your reservation for any reason, you must notify us by telephone or email and confirm the cancellation in writing.
Bookings can be cancelled ‘Free of Charge’ on or before 14 days prior to arrival date.
If the booking is cancelled less than 14 days before arrival the deposit is non-refundable.
If the booking is cancelled less than 7 days before arrival or in the event of a no show or an early departure after arrival, no refunds will be given.
NON-AVAILABILITY OF ACCOMMODATION
We would only cancel your reservation if your accommodation were unavailable for reasons beyond our control. We would, however, attempt to source alternative accommodation. If this was not possible, or unacceptable to you, we will refund all monies paid by you for the reservation. Our liability would not extend beyond this refund.
Any rooms not occupied, or communications of lateness not made within 2 hours of arrival time may be considered as a no-show and The Willows have the right to re-let any such room.
We strongly recommend that guests purchase adequate travel insurance, including cancellation and abandonment cover.
Refunds will be processed within 3 working days from receipt of written cancellation.
Standard Check-in times are from 15:00 to 19:00.
Please note we do not offer a permanent reception and therefore if you would like to check-in outside of these times it will need to be agreed prior to your arrival.
Guests are requested to check out of their rooms by 11:00 on the day of departure, unless otherwise agreed with us. A late check out fee of £10
is required should you wish to extend your check out time by a further 30 minutes. We reserve the right to charge any guest, who has not vacated their room by 12pm, the cost of an additional night at the appropriate daily tariff.
We can safely store luggage if your planned arrival/departure time is before or after our designated check-in/check-out times.
Guests agree not use the accommodation for conducting any business or commercial activity.
All prices are inclusive of electricity and heating. Excessive use of either may be charged separately.
All prices include cleaning upon departure, on the understanding the accommodation is left in reasonable order.
The Guests will be responsible for the repair or replacement of any breakages, loss or damage and shall leave the property in a clean and tidy condition.
Willow House Bed & Breakfast is exclusively for adults.
The Orchard Studios welcome children aged 8 years and over. There is a stream within our grounds and an open-air kitchen, therefore, guests with children, must exercise appropriate supervision at all times.
We do not accept stag, hen, or group bookings other than by written agreement prior to booking.
Should an additional bed be required a fee of £20 is payable for a single bed or alternatively £35 for a double bed. These are limited to 1 additional bed per Orchard Studio and arranged in advance. Bedding is also provided.
PETS AND SERVICE ANIMALS
We regret that we cannot accept pets or service animals unless specifically agreed with us prior to booking.
Only one small pet (dogs only) may be permitted. As availability is limited to one designated Orchard Studio at any one time.
Guests arriving with a pet or a service animal, without prior agreement will be unable to stay and no refund will be given.
We provide free allocated parking.
No parking is permitted outside of our designated car park.
In accordance with legislation, it is illegal to smoke anywhere within the premises or grounds of The Willows. We apply the same rules to vaping. If there is any evidence of smoking/vaping within any rooms or signs of smoking/vaping anywhere other than the designated smoking/vaping area, guests will be requested to leave immediately, with all payments
forfeited. A deep cleaning charge of £100 will also be charged to the credit/debit card provided by the lead guest.
We also reserve the right to charge for resetting fire/smoke alarms, should they be triggered and the guest will be held responsible for all and any charges imposed by the Fire Brigade for attendance to a false alarm caused by smoking in prohibited areas.
For smokers/vapers, there is a designated smoking/vaping area at the entrance gate of the property. Guests are respectfully asked to remain in this area when smoking/vaping.
Please fully extinguish cigarettes/cigars into the containers provided and discard used packaging, wrappers and cartridges in the separate waste bin.
DAMAGES & BREAKAGES
We kindly ask guests to immediately report any damage or breakages, as this will help ensure that repairs, replacement, or cleaning works are completed without delay and may help reduce the risk of further damage. Whilst we understand that accidents happen, we do reserve the right to charge for repairs, cleaning or replacement costs.
USE OF WI-FI
The provision of Wi-Fi excluding some restricted sites, is provided free of charge. However, we ask that consideration is given to the amount and time taken down/up-loading data and that all sites visited are of legal status only. We reserve the right to charge for excessive use. Any down/up-loads will be the sole legal responsibility of the guest. For
safety purposes laptops, tablets and phones should not be left charging overnight and should be turned off when left unattended.
A hot tub is located on site and is available to all guests staying at The Willows.
· A fee of £10 per person is payable upon booking for each 60-minute session.
· Hot tub towels & plastic glasses are provided free of charge. NO OTHER TYPES OF GLASSWARE ARE PERMITTED IN OR AROUND THE HOT TUB AREA
· The Hot Tub is exclusive to registered guests only and must be booked in advance.
· The Hot Tub is available between the hours of 10:00 and 22:00, except during cleaning cycles and scheduled maintenance
· Children under 15 years of age are not allowed in the Hot Tub without adult supervision.
· The Hot tub is to be used at guests own risk. Please consult with your doctor if you have any medical conditions that would prohibit use of a Hot Tub
· Guests are requested to shower thoroughly before entering the Hot Tub.
· Guests using fake tan and/or heavy sunscreen, must not use the Hot Tub.
· The Hot Tub is thoroughly cleaned/sanitised, immediately after use by Guests and evidence of fake tan/heavy sunscreens, will be
immediately apparent. In such event, there will be a fixed cleaning fee of £50 that must be paid immediately.
· Suitable swimwear must be worn at all times
HOT TAKE-AWAY FOOD (ORCHARD STUDIOS ONLY)
We have several excellent restaurants in our area with take-out/delivery services to The Willows
Consumption of any foodstuffs in the bedrooms of Willow House is strictly prohibited. The dining room is available for this purpose and we will be happy to provide cutlery and plates upon request
Orchard Studio guests are encouraged to dine using the outside sitting/private patio or the open-air kitchen areas.
It is important that rooms and furnishings remain clean and fresh for the benefit of all guests. In the event of furnishings or bedding being soiled by foodstuffs, or there being excessive lingering odours, we reserve the right to make a deep cleaning charge of £100 to the credit/debit card provided by the lead guest, plus the replacement cost of any furnishings, fabrics, bed-linen and the like, if indelibly stained.
Complimentary gas barbecues are available for use by our guests, which should be used as a conventional hob. Cookware and utensils are supplied. Also, free to use is our “Ooni” pizza oven.
No liability is accepted for any loss, damage or injury to any person(s) or property (including vehicles, accessories and contents) whilst on site or whilst any guest or any member of the party is engaged in any activity; or any illness arising from any cause whatsoever.
Use of all equipment provided is at the personal risk of each guest. This includes, but is not limited to the hot tub, open-air kitchen, barbecue, pizza oven and the use of all other utensils and equipment.
We do not accept responsibility for any valuables lost or mislaid unless handed in for safe custody. The free, designated car parking spaces are for guests use only. No liability is accepted for any damages or losses incurred to vehicles in the car park, or property contained therein, which are left at the owners’ risk. Guests are reminded to take the usual precautions and not leave any valuables or other items on show in their vehicles.
Willows House, The Willows Bed & Breakfast and Orchard Studios are all trading names for Anne Gerard Loughran, 141 Seacoast Road Limavady, Northern Ireland, BT49 9E